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Customer Support FAQ

ATMs

What should I do when an ATM does not dispense cash?

When an ATM does not dispense a requested amount, please contact us immediately at 1 (721) 581 9646. In order to solve the issue as soon as possible, we will ask you for the location of the ATM, the amount requested, the time and date of the request, your name and phone number.

How long does an ATM deposit take to be processed?

Any deposit that you make at a Banco di Caribe ATM will be in the specified account after two business days.

Where can I find a Banco di Caribe ATM?

Our Banco di Caribe ATM's are located at Airport Boulevard 15 in Simpson Bay​ and at W.J.A. Nisbeth Road 99 in Philipsburg. Click here to find the exact location.

What are your ATM charges (ANG Accounts)?

As an account holder at Banco di Caribe you will be charged ANG 1.00 for every time you withdraw cash at our ATMs. When withdrawing from another bank which is a Cashnet member, you will be charged ANG 2.00. As a non-account holder you will be charged ANG 2.00 if your bank is a Cashnet member (please look for the Cashnet sign as displayed below).

All other users will be charged ANG 4.50 per cash withdrawal.


 
Clients of foreign banks may be charged additionally by their own bank.

What are your ATM charges (USD Accounts)?

As an account holder at Banco di Caribe you will be charged USD 1.00 for every time you withdraw cash at our ATMs. When withdrawing from another bank which is a Cashnet member, you will be charged USD 2.00. As a non-account holder you will be charged USD 2.00 if your bank is a Cashnet member (please look for the Cashnet sign as displayed below).

All other users will be charged USD 2.65 per cash withdrawal.
 


Clients of foreign banks may be charged additionally by their own bank.

Customer SupportFAQ